HELPDESK

Contracts

Xgeneration’s helpdesk teams are the psychical face of your network. We work on an ongoing contract – billed, accounted and tailor-made for each and every client.

How does it work? After an initial assessment and audit, Xgeneration provides a quote with an average, estimated amount of monthly help time. The customer pays for a number of hours of help time per month in advance on a quarterly basis. Of course, the full amount of hours is not always needed and – if this is the case – the prepaid hourly units can roll-over to the next month.

“This is very popular with our customers,” explains Xgeneration MD John James, “because it allows them to accurately budget for IT help. Aside from the billing angle, we’re flexible, integrating with the customer however they need us.We can be the external arm of an in-house team, we can liaise directly with office manager, and so on…”