HELPDESK

Call-outs

In a crisis situation, Xgeneration’s expertise is available to all businesses, regardless of existing contracts or affiliations. Initial contact is made via phone or our web-based helpdesk and, following a telephone diagnosis, a response team is sent out which charges a fixed call-out fee – no matter where [in London] the customer is – and work to a pre-agreed hourly rate.

Such crises are everyday work for our helpdesk teams who regularly resolve server and network failures, printer jams, network access problems, installation difficulties with specialist software, login errors, and so on.

Having resolved the immediate crisis, the helpdesk response team is always available, often remaining on site to audit the network at large and make recommendations for its future stability.